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In short: How to lead difficult conversations

In short: How to lead difficult conversations

Why this matters There will be times when you have to give bad news such as layoffs or lost promotions. Leading these conversations with grace is an admired leadership quality. In a nutshell: Get to the point and get there fast. You might feel the urge to...
Hacks to master context switching and zooming

Hacks to master context switching and zooming

There is something that makes product management hard and good product managers rare. Jason Knight brilliantly summarized it in this tweet. Context-switching and zoom level. Product management is a uniquely hard job. Why?1 – Context-switchingYou're bouncing...
When ignorance is bliss: Why we foster ambiguity

When ignorance is bliss: Why we foster ambiguity

When it comes to good communication and product requirements, clarity is key. Messages that do not answer questions they intended to answer or requirements that leave room for interpretation are like sand in the gears of our daily work. While this ambiguity is...
Lean RICE

Lean RICE

What is more important? Launching an improved checkout or iterating on the design of that new product detail page? As a product manager, prioritization is one of the most demanding and inevitable tasks you face on a daily basis. Every bug we find asks the question...
If in doubt: Over-communicate

If in doubt: Over-communicate

One weakness that comes from being a self-described maker, is my tendency to under-communicate. I pride myself in the things I do and the things I get done. Less in the things I say (keynotes aside). But lately, I came to painfully realize that this tendency is...